Refund Policy

Refunds are credit

Refunds are made as credit to your Prestoclick balance, not back to your card. You can spend refunded credit on any product.

When you are refunded automatically

• Partly delivered or canceled: if a supplier delivers only part of an order, or cancels it, the undelivered share is refunded.
• Refused or failed: if a supplier refuses an order, or reports it failed or refunded, the full price is refunded.
• Under review: if we cannot confirm whether an order reached the supplier, it is marked “Under review”. We check with the supplier; if it did not go through, it is refunded in full.

What is not refunded

• Orders that were delivered, including engagement a platform later removed, beyond any refill the product includes.
• Orders placed with a wrong or private link.
• Promotional or bonus credit, which has no cash value.

Unused balance and card refunds

If you believe a top-up was charged in error, open a support ticket or email [email protected] and we will review it. Please contact us before disputing a charge with your bank: a chargeback may lead to the account being suspended while it is resolved.